Field Service Engineer

FULL TIME PERMANENT POSITION FOR Field Service engineer/s. MUST HAVE experience and knowledge of fault finding, diagnostics and repairs. This is an area which is a lot more skilled and very different to a servicing and maintenance engineer role.

NVQ level 3 in Plant/Mechanical engineering, or at least NVQ level 2 required with excellent knowledge and experience, candidate that do not fall into this criteria need not apply.

‘Field Service’ engineers

Working hours: Monday – Friday 08.00 – 16.30 standard + overtime, call and weekends as/when demands.

Responsibilities:

Install, maintain, and repair complex machinery and equipment at customer sites
Conduct regular inspections and preventive maintenance on equipment to ensure optimal performance
Diagnose and troubleshoot technical issues, providing timely and effective solutions
Collaborate with customers to understand their needs and provide technical support and guidance
Train customers on the proper operation and maintenance of equipment
Document all service activities, including repairs, replacements, and customer interactions
Stay up-to-date with industry trends and advancements in technology

• Service, repair and maintain plant equipment to the manufactures specifications and to ensure machine reliability and safety.
• Have a keen eye for detail, reporting machine defects and upselling the services provided wherever possible.
• Successfully diagnose and rectify electrical, hydraulic, powertrain and various other faults prior to initiating and completing a repair.
• Operate JCB’s ‘Service Master’ diagnostic software via a laptop computer (training will be given)
• Complete a detailed report of work completed along with supporting photographs and all allocated times via in house Service Manager personal tablet system.
• Complete risk assessments in line with company health and safety policy and ensure safe working practices are in place at all times.
• Accurately ordering parts with the parts department
• Working closely with the service department and management team
• Any other duties as deemed necessary to fulfil the role

Skills:
Strong technical knowledge in electrical, mechanical, or related fields
Proficient in reading and interpreting technical manuals and schematics
Excellent problem-solving skills with the ability to think analytically
Effective communication skills to interact with customers and team members
Ability to work independently and manage time efficiently
Willingness to travel to customer sites as required

• Relevant experience and qualifications e.g. City and Guild, NVQ Level 3 qualifications or equivalent to or greater than
• Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
• Good IT Skills
• Experience – knowledge and experience of a variety of machinery ideally in the construction or agricultural industry.
• Relationship Builder – Ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience.
• Communication – Ability to deliver appropriate communication both internally and externally to allow planning and continued work to be effectively completed.
• Time Management – Ability to set timescales to own tasks to enable completion of duties and to ensure all tasks are carried out with a level of urgency and within a timely manner, whilst not compromising safety.
• Presentation – Present a professional image at all times.
• Must carry a full driving licence as well have the ability to operate machinery on site for testing purposes (training can be given to the right candidate)

Competitive Package:

• Competitive Salary
• Overtime Tool Allowance
• Life Assurance 3x basic salary
• Employee Assistance Programme (EAP) to include: Legal, Mental Health and Medical Support which is accessible through a personalised app
• Health Cash Plan to support you with costs of healthcare
• Occupational Health Provision to support your health and wellbeing
• 23 days holiday + Bank Holidays
• Flexible Additional Holiday
• Company Pension Scheme

For more details or to apply call us on 01258 458695!!